NVOUS RETURNS POLICY

Last updated: August 2026

We hope you love your NVOUS order. However, we understand that sometimes something may not be quite right.

Please read the information below before returning an item.

ONLINE RETURNS & CANCELLATIONS

For eligible online purchases, UK consumers generally have the right to cancel their order within 14 days of receiving the goods, without having to provide a reason.

After notifying us of your decision to cancel, you must return the relevant goods within 14 days.

To start a return or cancellation, please contact NVOUS through the contact details provided on our website and include your order number.

We will then provide the relevant return instructions.

RETURN CONDITION

You are entitled to inspect an item in the same way you reasonably could in a physical shop.

When returning an item, please take reasonable care of it and, where possible, return it with:

•⁠ ⁠Original tags and labels
•⁠ ⁠Original packaging
•⁠ ⁠Any accessories or components supplied with the product

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, and this reduces its value, we may be entitled to make an appropriate deduction from the refund.

RETURN POSTAGE

Unless the item is faulty, damaged, incorrect or we agree otherwise, customers may be responsible for the direct cost of returning an item, where permitted by law and where this has been communicated before purchase.

We strongly recommend using a tracked return service and keeping proof of postage until your return has been completed.

NVOUS cannot be responsible for a customer-arranged return parcel that does not reach us.

Where an item is faulty, damaged, misdescribed or incorrect, please contact us before returning it so that we can provide the appropriate instructions.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you believe you have received a faulty, damaged or incorrect item, please contact us as soon as possible with your order number and details of the problem.

Where appropriate, we may ask you to provide photographs to help us assess the issue.

Your statutory rights in relation to faulty or misdescribed goods are not affected.

ITEMS WITH RETURN RESTRICTIONS

Certain products may be excluded from change-of-mind cancellation rights where an applicable legal exception applies.

This may include, for example:

•⁠ ⁠Products made to a customer’s specifications or clearly personalised
•⁠ ⁠Sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed, where the legal requirements for that exception are met

Any applicable return restriction will be made clear where required.

This does not affect your rights where an item is faulty, damaged or not as described.

EXCHANGES

Where available, exchanges may be offered for another size or product, subject to stock availability.

If a requested replacement is unavailable, we may instead process the appropriate refund and you can place a new order.

SALE ITEMS

Sale items are not automatically excluded from returns simply because they were purchased at a reduced price.

Your statutory rights continue to apply to sale purchases.

PROOF OF PURCHASE

We may request reasonable proof of purchase when processing a return, exchange or claim.

This may include your NVOUS order confirmation, order number or other suitable evidence of purchase.

CONTACT

To request a return or ask a question about an existing return, please contact NVOUS through the contact information displayed on our website.

Please include:

•⁠ ⁠Your name
•⁠ ⁠Your order number
•⁠ ⁠The item you wish to return
•⁠ ⁠The reason for contacting us

NVOUS

This Returns Policy does not affect your statutory rights.