NVOUS TERMS & CONDITIONS
Last updated: August 2026
Welcome to NVOUS.
These Terms & Conditions govern your use of the NVOUS website and purchases made through it. By using our website or placing an order, you agree to these terms.
Please read them carefully before making a purchase.
1. ABOUT NVOUS
NVOUS is a clothing and fashion brand offering clothing, accessories and related products through our online store.
Our website allows customers to browse products, create an account where available, place orders and access other NVOUS services and features.
Our business and contact information will be displayed on the relevant sections of the website.
2. USING OUR WEBSITE
You agree to use the NVOUS website only for lawful purposes.
You must not:
• Attempt to interfere with the operation or security of the website
• Attempt to gain unauthorised access to the website or another customer’s account
• Use the website fraudulently
• Introduce malicious software or harmful material
• Copy or commercially exploit NVOUS website content without permission
We may restrict access where reasonably necessary to protect NVOUS, our customers or the operation of the website.
3. PRODUCTS
We aim to ensure that product descriptions, photographs, prices and other information displayed on the NVOUS website are accurate.
However, colours and appearance may vary slightly depending on lighting, photography and the screen or device used to view the website.
Product measurements and sizing information may also be subject to reasonable manufacturing tolerances.
Please review the relevant product description and sizing information before ordering.
4. AVAILABILITY
All products are subject to availability.
Adding an item to your basket does not reserve it.
If an item becomes unavailable after you have placed an order, we will contact you and, where appropriate, provide a refund for the unavailable item.
5. PRICES
Prices will be displayed in Pounds Sterling (£) unless stated otherwise.
The price payable will be the price shown during checkout when the order is placed, subject to correction of obvious errors where permitted by law.
Delivery charges and any other applicable charges will be displayed before you complete your purchase.
6. PLACING AN ORDER
When you place an order through the NVOUS website, you are offering to purchase the selected products subject to these Terms & Conditions.
You will receive confirmation relating to your order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
• A product is unavailable
• Payment has not been authorised
• We reasonably suspect fraud or misuse
• Incorrect pricing or product information has been displayed
• We cannot fulfil the order for another legitimate reason
If payment has already been taken for an order that we subsequently cancel, the appropriate amount will be refunded.
7. PAYMENT
Available payment methods will be displayed during checkout.
Payment must be successfully authorised before an order can be processed.
You confirm that you are authorised to use the payment method supplied when placing an order.
Payments may be processed by third-party payment providers. Their own terms and privacy practices may also apply.
8. DELIVERY
Available delivery methods, estimated delivery times and charges will be shown on the website or during checkout.
Any delivery estimates provided are estimates unless expressly stated otherwise.
We will fulfil our legal obligations concerning delivery, including applicable requirements under UK consumer law.
Please ensure that your delivery information is complete and accurate before placing your order.
9. RETURNS, CANCELLATIONS & REFUNDS
Your purchase may be subject to cancellation and return rights under UK consumer law.
Please refer to the separate NVOUS Returns Policy and NVOUS Refund Policy for further information about how returns and refunds are handled.
Nothing in these Terms & Conditions limits or excludes your statutory consumer rights.
10. FAULTY OR MISDESCRIBED PRODUCTS
Products supplied by NVOUS must meet applicable legal requirements.
If you receive a product that is faulty, damaged or not as described, please contact us as soon as possible.
Nothing in these terms restricts the remedies available to you under applicable consumer law.
11. DISCOUNT CODES & PROMOTIONS
From time to time, NVOUS may offer discount codes, promotional offers or other benefits.
Unless otherwise stated:
• Promotional codes cannot be exchanged for cash
• Only one promotional code may be used per order
• Codes may have an expiry date
• Certain products or collections may be excluded
• Promotions may be subject to additional specific terms
We reserve the right to refuse the use of a promotional code where we reasonably believe it has been obtained, distributed or used fraudulently or contrary to its terms.
Your statutory rights are unaffected.
12. NV CLUB
Customers may have the opportunity to join the NV Club by providing the requested information through the NVOUS website.
NV Club members may receive communications regarding NVOUS products, launches, promotions, offers and other brand updates, subject to their communication preferences and applicable data-protection and marketing laws.
Where advertised, new eligible members may receive a promotional discount on their first order.
Any NV Club promotional offer may be subject to specific terms displayed when the offer is made.
Customers can unsubscribe from marketing communications using the unsubscribe option provided in applicable emails.
13. CUSTOMER ACCOUNTS
Where customer accounts are available, you are responsible for maintaining the confidentiality and security of your account credentials.
You should provide accurate and current information and notify us if you believe your account has been accessed without authorisation.
We may suspend or close accounts that are being used fraudulently or in serious breach of these terms.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, the NVOUS name, logos, branding, graphics, product designs, photographs, artwork, website content and other NVOUS materials are owned by or licensed to NVOUS and are protected by applicable intellectual property laws.
They must not be reproduced, copied, distributed, modified or commercially exploited without prior permission, except where permitted by law.
15. THIRD-PARTY SERVICES
Our website may use or link to services provided by third parties, including payment providers, delivery providers, social media platforms and email marketing services.
NVOUS is not responsible for third-party websites or services outside our reasonable control.
Where you use a third-party service, its own terms and privacy policies may also apply.
16. LIABILITY
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Nothing in these terms affects your statutory rights as a consumer.
To the extent permitted by law, NVOUS will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer acting for purposes wholly or mainly outside their trade, business, craft or profession.
17. PRIVACY
Personal information collected through the NVOUS website will be handled in accordance with our applicable privacy information and UK data-protection requirements.
Separate information regarding how personal information is collected, used and protected should be available through the NVOUS website.
18. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time, for example to reflect changes to our website, services, business practices or applicable law.
The terms applicable to an order will generally be those in effect when that order is placed, subject to applicable law.
19. GOVERNING LAW
These Terms & Conditions are governed by the applicable laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights applicable in the part of the UK where you live.
Nothing in these terms removes any rights you have under applicable consumer law.
20. CONTACT US
If you have any questions about these Terms & Conditions, an order or the NVOUS website, please contact us using the contact information displayed on our website.
NVOUS
These Terms & Conditions do not affect your statutory rights.